FAQ
Q: What payment methods do you accept?
A: We accept all major credit cards through Pay Pal, money orders, and certified personal checks. We'll send you an invoice by e-mail together with your proof. However your order will not be shipped until we receive full payment.
Q: Do I need to open an account in order to pay with PayPal?
A: You can pay securely with a credit card through PayPal without signing up for an account.
Q: Can I cancel my order?
A: Completed orders are non-refundable. You can cancel up to the proof approval stage, but once the proof is approved, your order cannot be cancelled.
Q: Do the cards come with envelopes?
A: All orders include white envelopes. We'll also send you a couple of extra envelopes for free in case you make a mistake while labelling.
Q: Can I order the envelopes early?
A: Yes. If you want to get a head start addressing and stamping the envelopes, we offer pre-shipping of envelopes for an additional shipping charge of $6. However, you do not have to choose your design until after your baby is born.
Q: Can you design cards for other occasions?
A: We can design for any occasion. We will work together with you to create the perfect paper memory. There is no additional charge.
Q: I would like to print the cards myself. Is that possible?
A: Yes! For $50 you can purchase the design only and have your cards printed at home or at any photo center.
Q: Can you change colors/fonts/text on a design we selected?
A: Yes. Because the cards are custom design cards, if you're not happy with the ideas provided, all colors, fonts and text on the designs can be changed. Just indicate any design changes you would like in the 'requests/comments box on the order form.
Q: How long does it take to get my announcements?
A: Once we have the photo(s) and all the information, you will receive a digital proof, usually within 48 hours. Once you approve the proof, and payment is received in full, the order will take about 2 to 3 business days to ship. Orders are shipped via Canada Post Mail and will take 2-3 days to arrive to you. We do our best to provide you with quality and fast service, but sometimes it will take a little longer to get your announcements to you when our workload is particularly heavy, or when the Canadian Postal Service takes longer than expected to deliver packages. For an extra fee, we will courier your order to you.
Q: Can we use a photo from a professional photographer?
A: Yes, but only if you include written permission from the photographer allowing us to reproduce the image. Most photographers will grant you permission if they do not offer you a product similar to ours. This written permission is called a copyright release, and is required by law.
Q: What resolution do my photos need to be?
A: If you are using a digital camera, set the camera to the highest resolution. I recommend using pictures with a resolution of at least 1600 x 1200 pixels.
Q: Can you convert my color photo to black and white?
A: Yes, we'd actually prefer to do it for you. This goes for cropping, too. Just send us the original digital files and we will make any necessary changes for you including fixing red eyes.
Q: How do I send a digital photo?
A: Set your digital camera to the highest quality setting. Save the file with at least a 300 dpi as either a .jpg, or .tiff file. 300 dpi is ideal, but the higher the image quality, the better. Please do not compress the file to make it smaller, as this will affect the final print quality. Send us the original unaltered and uncropped photos by e-mail to info@angelfaceprints.com.
Q: Do I get a proof before my announcement is printed?
A: Yes you do. You will receive a digital online proof of your card through e-mail. Any changes can be made at that time, and a revised proof will be sent back to you for approval. We will not process your order until you have approved the proof. Once that's completed, it is final and your proof goes to print. We encourage you to carefully check the proof for any mistakes, as we are not responsible for any errors once the proof is approved.
Q: What if I want to order more announcements later?
A: We keep all designs on disk in the event you need more. There is a minimum order of 25 cards.
My question still is not answered.
Send us an e-mail at info@angelfaceprints.com.
